Once a transaction has been processed through our system and has been successfully authorised, the transaction will be sent to the bank for settlement.
If you wish to cancel that payment before it is settled with the bank the following day, you can void a transaction to prevent it from ever being settled, thus saving you your transaction charges and the customer from ever being charged.
Once a transaction has been settled you can no longer void it. If you wish to return funds to the customer you need to perform a refund.
You are able to request a void on the following transaction types:
A successful void request will cancel the transaction and stop any funds moving before settlement has taken place.
You can only void a transaction within the same calendar day that has been authorised .
Void requests are non-reversible
Voiding a transaction
To perform a void transaction you just need to submit a void request in our instructions endpoint for the transaction that you want to void as per the example below: